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Delivery

Q. How long will it take for my order to arrive? Open

A. If you make your purchase during a business day, your order is typically sent out on the same day, provided the item is available and in stock. Your order can take up to 3-5 working days to be delivered. Any orders made outside of normal working hours will be processed the next working day. 

Q. Is tracking available for my order? Open

A. The courier will send an email or text with tracking details in. You can request a tracking number by sending us an email to [email protected] or by calling us on 0800 999 2661

Q. What are my delivery options? Open

A. We operate standard delivery terms, which are calculated during the checkout process. At Fire Detection Shop, our goal is to achieve next-day delivery; however, this timeline is dependent upon supplier and product availability. 

Q. Who will deliver my order? Open

A. We use different courier services based on the nature of the product and the supplying company. For confirmation on who will be delivering your order, please contact us 0800 999 2661. 

Q. Do you deliver overseas? Open

A. Sadly, we currently do not deliver overseas.

 

Q. Why are delivery charges so high? Open

A. The charges that couriers make are determined by the weight and characteristics of the products we dispatch. 

Q. Can you guarantee next-day delivery? Open

A. We strive to deliver next-day delivery, but we are unable to provide a guarantee since it relies on suppliers and courier services. 

Q. Can you deliver on a Saturday? Open

A. Saturday deliveries from some of our couriers is possible, subject to the product and supplier. Feel free to get in touch with us to explore the option of a Saturday delivery. 

Q. Why does my order come in multiple deliveries? Open

A. Your order might be delivered in separate deliveries since we use different suppliers and courier services. 

Refunds and returns

Q. What is your return policy? Open

A. You can locate our return policy within our terms and conditions.

Q. How do I return an item? Open

A. If you are returning an item, kindly inform us via email at [email protected] and we will assess your returns case. In the event that the item has been used, it can only be returned if it is deemed faulty. To start the return process, you would need to send the parcel back to us at your own expense, unless a replacement or refund has been arranged. 

Q. I have returned my order, will you refund my delivery? Open

A. Sadly, we are unable to refund delivery costs. 

Q. Can I get a refund on delivery if my order is late? Open

A. Delivery costs are non-refundable. While our aim is to achieve next-day delivery, there might be instances where this objective cannot be met. 

Payments

Q. What are the different payment methods available? Open

A. Online payments can be made through this website with a debit or credit card. Alternatively, if you have received a quote or pro-forma from us, you can opt for payment via BACS. If you prefer, you can also contact us to make a card payment over the phone.

Order Queries

Q. Can I track my order? Open

A. Upon dispatch, your couriers will send you a tracking number either through text message or email. You can request this tracking number by sending us an email to [email protected].

Q. How do I place an order? Open

A. You have the option to either place your order on the website or via phone, 0800 999 2661. 

Q. Do you have a minimum order value? Open

A. No, there is not a minimum order value. 

Q. What do I do if I receive an incorrect or faulty item? Open

A. If you receive an inaccurate or defective item, kindly fill out a form, and we will address the matter promptly. 

Q. Has my order gone through? Open

A. Once your order is placed, you will receive a email confirming your order. If there are any issues with your order, a sales advisor will reach out to you via email. 

Q. Can I change or cancel my order? Open

A. If you need to make any changes or wish to cancel your order, kindly contact us promptly, and we will evaluate the current status of your order. 

Q. Can I add to an existing order? Open

A. If your order has not been processed, this may be possible. Please contact us on 0800 999 2661 as soon as you are aware that you need to amend your order. 

Q. Can I order over the phone? Open

A. Yes, we are able to process any card payments over the phone on 0800 999 2661.

Q. What if I have not received part of my order? Open

A. Typically, if you've received a portion of your order, the remaining items will be shipped not long after, depending on the supplier.

If you do not receive your complete order within 48 hours, please do not hesitate to contact us on [email protected].

Q. Can I exchange an item? Open

A. Sadly, we do not do item exchanges. However, you have the option to return your items, although restocking fees may apply. You can then proceed to place a new order for the desired items. 

Opening Hours

Q. What are your opening hours? Open

A. Our operating hours are from 08:00 to 17:00, Monday to Friday. We remain closed during weekends and on bank holidays. 

Product Queries

Q. Do all products have the same lead time? Open

A. Since we acquire products from different suppliers with varying lead times, it's important to note that not all of our products share the same lead time. 

Q. What type of smoke alarm do I need? Open

A. For homeowners, there are various options, including standalone alarms, interlinking alarms, both of which can either be battery powered or powered by your mains electricity. Contact our sales team 0800 999 2661 / [email protected] for more information.

Q. How do I stop my smoke alarm beeping? Open

A. If your smoke alarm is beeping or chirping, it may be a sign that you need to change its batteries, or there is a fault with the device. In these cases, we recommend that you consult the device's user manual. Alternatively, if your device is out of its variant period, or you aren’t sure when the alarm was installed, we recommend replacing your device to ensure it works when you need it most.

Q. How do I test a smoke alarm? Open

A. Most smoke alarms feature a single test button. Hold down this button until the device sounds. If the alarm doesn’t sound the device may need a new battery. We recommend you refer to the device’s user manual.

Q. Where should smoke alarms be positioned? Open

A. You should situate smoke alarms in various rooms around your property, including hallways, landings, bedrooms, and offices. In smoky or steamy, such as a kitchen or a bathroom, we recommend a heat alarm. 

Q. Is there a smoke alarm for the hearing impaired? Open

A. Yes, there are smoke alarms designed specifically for those who are hard of hearing, such as a vibrating pillow alarm or a strobe alarm. 

Q. How do I dispose of my smoke alarm? Open

A. Domestic smoke alarms can be recycled at your local recycling centre.

Q. Where should carbon monoxide detectors be positioned? Open

A. Carbon monoxide detectors should be either wall-mounted or freestanding. These alarms should be situated near potential sources of carbon monoxide, such as a boiler or gas fire, and in living spaces, such as near your bed. Avoid placing these alarms in a direct path of smoke or fumes.

Q. How do I test a carbon monoxide alarm? Open

A. Carbon monoxide alarms feature a single test button. If working correctly, the detector should sound 4 beeps, a pause, followed by 4 beeps. We recommend you refer to the device’s user manual for your specific model.

Q. Is there a carbon monoxide detector for the hearing impaired? Open

A. Yes, there are carbon monoxide detectors designed for those hard of hearing. A combined strobe and vibrating pad can be used in conjunction with an alarm. The device can then detect the presence of an alarm to alert someone who may not be able to hear the audible alarm.

Q. How do I dispose of my carbon monoxide alarm? Open

A. Domestic carbon monoxide alarms can be recycled at your local recycling centre.

Q. What are the rules around smoke alarms in rented properties in Northern Ireland? Open

A. In Northern Ireland, landlords must ensure at least one smoke alarm is installed on every storey of the rental property. The alarms should be mains-powered and interlinked. Landlords are responsible for testing alarms at the start of each tenancy and replacing any faulty devices.

Q. What are the rules around smoke alarms in rented properties in Scotland? Open

A. In Scotland, all homes must have interlinked smoke alarms in the living room, hallways, and landings. There should also be a heat alarm in the kitchen. These can be either mains-powered with battery backup or have tamper-proof long-life lithium batteries. Carbon monoxide detectors are required in rooms with carbon-fuelled appliances.

Q. What are the rules around smoke alarms in rented properties in England? Open

A. In England, landlords must install at least one smoke alarm on every storey of their rental property where there is a room used as living accommodation. They must also install a carbon monoxide alarm in any room containing a solid fuel-burning appliance. Landlords must ensure alarms are in working order at the start of each new tenancy.

Q. What are the rules around smoke alarms in rented properties in Wales? Open

A. In Wales, landlords must ensure there is at least one smoke alarm on each floor of the rental property. The alarms should be mains-powered and interlinked. Carbon monoxide alarms are required in any room with a fuel-burning appliance. Landlords are responsible for testing alarms at the start of the tenancy and replacing any that are faulty.

Account Queries

Q. How do I set up an account? Open

A. To set up an account, click on "My Account" located in the upper right corner of the website and then select "Register." 

Q. How do I change and check my account details? Open

A. To alter or verify your account information, just log in to your account and select "Profile Details" under the "My Account" section. 

Q. I’ve forgotten my password, how do I reset it? Open

A. In order to reset a password, access "My Account," sign in, and then select "Forgot Your Password." Follow the prompt to enter your email and click on "Reset Password." Subsequently, you will be provided with a new password and a sign-in link via email. 

Complaints & Advice

Q. I need to make a complaint, how do I do this? Open

A. We are sorry to hear of your intention to file a complaint. To proceed, kindly send an email to: [email protected]

Q. Where can I get advice on what product to buy and product compatibility. Open

A. We have a team of expert customer advisors that can help you choose the right product. Call 0800 999 2661 or email us at [email protected]