Orders placed from 2pm on 24th December to 2pm on 30th December will be shipped on 30th December. Orders placed after 2pm on 30th December or on 31st December will be shipped on 2nd January.
A. If you make your purchase during a business day, your order is typically sent out on the same day, provided the item is available and in stock. Your order can take up to 3-5 working days to be delivered. Any orders made outside of normal working hours will be processed the next working day.
A. The courier will send an email or text with tracking details in. You can request a tracking number by sending us an email to [email protected] or by calling us on 0800 999 2661
A. We operate standard delivery terms, which are calculated during the checkout process. At Fire Detection Shop, our goal is to achieve next-day delivery; however, this timeline is dependent upon supplier and product availability.
A. We use different courier services based on the nature of the product and the supplying company. For confirmation on who will be delivering your order, please contact us 0800 999 2661.
A. Sadly, we currently do not deliver overseas.
A. The charges that couriers make are determined by the weight and characteristics of the products we dispatch.
A. We strive to deliver next-day delivery, but we are unable to provide a guarantee since it relies on suppliers and courier services.
A. Saturday deliveries from some of our couriers is possible, subject to the product and supplier. Feel free to get in touch with us to explore the option of a Saturday delivery.
A. Your order might be delivered in separate deliveries since we use different suppliers and courier services.
A. You can locate our return policy within our terms and conditions.
A. If you are returning an item, kindly inform us via email at [email protected] and we will assess your returns case. In the event that the item has been used, it can only be returned if it is deemed faulty. To start the return process, you would need to send the parcel back to us at your own expense, unless a replacement or refund has been arranged.
A. Sadly, we are unable to refund delivery costs.
A. Delivery costs are non-refundable. While our aim is to achieve next-day delivery, there might be instances where this objective cannot be met.
A. Online payments can be made through this website with a debit or credit card. Alternatively, if you have received a quote or pro-forma from us, you can opt for payment via BACS. If you prefer, you can also contact us to make a card payment over the phone.
A. Upon dispatch, your couriers will send you a tracking number either through text message or email. You can request this tracking number by sending us an email to [email protected].
A. You have the option to either place your order on the website or via phone, 0800 999 2661.
A. No, there is not a minimum order value.
A. If you receive an inaccurate or defective item, kindly fill out a form, and we will address the matter promptly.
A. Once your order is placed, you will receive a email confirming your order. If there are any issues with your order, a sales advisor will reach out to you via email.
A. If you need to make any changes or wish to cancel your order, kindly contact us promptly, and we will evaluate the current status of your order.
A. If your order has not been processed, this may be possible. Please contact us on 0800 999 2661 as soon as you are aware that you need to amend your order.
A. Yes, we are able to process any card payments over the phone on 0800 999 2661.
A. Typically, if you've received a portion of your order, the remaining items will be shipped not long after, depending on the supplier.
If you do not receive your complete order within 48 hours, please do not hesitate to contact us on [email protected].
A. Sadly, we do not do item exchanges. However, you have the option to return your items, although restocking fees may apply. You can then proceed to place a new order for the desired items.
A. Our operating hours are from 08:00 to 17:00, Monday to Friday. We remain closed during weekends and on bank holidays.
A. Since we acquire products from different suppliers with varying lead times, it's important to note that not all of our products share the same lead time.
A. For homeowners, there are various options, including standalone alarms, interlinking alarms, both of which can either be battery powered or powered by your mains electricity. Contact our sales team 0800 999 2661 / [email protected] for more information.
A. If your smoke alarm is beeping or chirping, it may be a sign that you need to change its batteries, or there is a fault with the device. In these cases, we recommend that you consult the device's user manual. Alternatively, if your device is out of its variant period, or you aren’t sure when the alarm was installed, we recommend replacing your device to ensure it works when you need it most.
A. Most smoke alarms feature a single test button. Hold down this button until the device sounds. If the alarm doesn’t sound the device may need a new battery. We recommend you refer to the device’s user manual.
A. You should situate smoke alarms in various rooms around your property, including hallways, landings, bedrooms, and offices. In smoky or steamy, such as a kitchen or a bathroom, we recommend a heat alarm.
A. Yes, there are smoke alarms designed specifically for those who are hard of hearing, such as a vibrating pillow alarm or a strobe alarm.
A. Domestic smoke alarms can be recycled at your local recycling centre.
A. Carbon monoxide detectors should be either wall-mounted or freestanding. These alarms should be situated near potential sources of carbon monoxide, such as a boiler or gas fire, and in living spaces, such as near your bed. Avoid placing these alarms in a direct path of smoke or fumes.
A. Carbon monoxide alarms feature a single test button. If working correctly, the detector should sound 4 beeps, a pause, followed by 4 beeps. We recommend you refer to the device’s user manual for your specific model.
A. Yes, there are carbon monoxide detectors designed for those hard of hearing. A combined strobe and vibrating pad can be used in conjunction with an alarm. The device can then detect the presence of an alarm to alert someone who may not be able to hear the audible alarm.
A. Domestic carbon monoxide alarms can be recycled at your local recycling centre.
A. In Northern Ireland, landlords must ensure at least one smoke alarm is installed on every storey of the rental property. The alarms should be mains-powered and interlinked. Landlords are responsible for testing alarms at the start of each tenancy and replacing any faulty devices.
A. In Scotland, all homes must have interlinked smoke alarms in the living room, hallways, and landings. There should also be a heat alarm in the kitchen. These can be either mains-powered with battery backup or have tamper-proof long-life lithium batteries. Carbon monoxide detectors are required in rooms with carbon-fuelled appliances.
A. In England, landlords must install at least one smoke alarm on every storey of their rental property where there is a room used as living accommodation. They must also install a carbon monoxide alarm in any room containing a solid fuel-burning appliance. Landlords must ensure alarms are in working order at the start of each new tenancy.
A. In Wales, landlords must ensure there is at least one smoke alarm on each floor of the rental property. The alarms should be mains-powered and interlinked. Carbon monoxide alarms are required in any room with a fuel-burning appliance. Landlords are responsible for testing alarms at the start of the tenancy and replacing any that are faulty.
A. To set up an account, click on "My Account" located in the upper right corner of the website and then select "Register."
A. To alter or verify your account information, just log in to your account and select "Profile Details" under the "My Account" section.
A. In order to reset a password, access "My Account," sign in, and then select "Forgot Your Password." Follow the prompt to enter your email and click on "Reset Password." Subsequently, you will be provided with a new password and a sign-in link via email.
A. We are sorry to hear of your intention to file a complaint. To proceed, kindly send an email to: [email protected]
A. We have a team of expert customer advisors that can help you choose the right product. Call 0800 999 2661 or email us at [email protected]